COVID-19 Update from our Partners

An important message from Gwyneth James and Suzanne Cody:

Due to the recent news of COVID-19 (“coronavirus”), we are taking all the necessary steps to ensure the health, safety, and well-being of all our clients and staff. While our doors will remain open, our wonderful team will be cleaning and disinfecting the office throughout the day. We’re also washing our hands regularly and trying to keep one meter away from other people.

We are monitoring the situation closely and are prepared to respond to the rapidly changing nature of this pandemic. Should the need arise, many of our team members are able to work remotely, supported by highly confidential and secure servers.

As much as we love to see our clients, we are encouraging everyone to consider how you can get information to us without too much risk to your health. Particularly for our personal tax clients, please keep in mind:

  • Many of the regular “T” slips you receive we can download from the CRA site through special software and authorizations;
  • You can use the envelope we gave you last year and fill it with your receipts then put it in the secure dropbox outside our office door;
  • We can send you a secure link that you can use to upload PDFs or photos of your tax documents (email us at ); and
  • For some simple items, like donations or medical receipts, you can make a list and send us that (remember to keep the originals in a safe place); and
  • Most importantly: if you have a refund, the April 30th deadline does not apply. If you normally owe, make a payment! Then you can relax, too.

In an effort to maintain the advised distance between people, we have bins set up in the reception area for you to deposit your tax information into.  And we’ve added a table in front of the reception desk to help us keep our distance from each other. Please make sure we have your up-to-date contact info.

Our thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus.

For our small business payroll clients:


Effective March 16, 2020 from the Canadian Payroll Association (CPA):

On March 11, 2020, the Prime Minister of Canada announced several measures related to COVID-19.

The following measures pertaining to payroll were included in the announcement:

  • Provide support to workers in quarantine or who have been directed to self-isolate and who will claim Employment Insurance (EI) sickness benefits by waiving the mandatory one-week waiting period so they can be paid from the first week of their claim. Currently Employment Insurance (EI) sickness benefits can provide up to 15 weeks of financial assistance if you cannot work for medical reasons. If eligible, employees could receive up to 55% of their earnings to a maximum of $573 a week. The government is also exploring additional measures to support other affected Canadians, including income support for those who are not eligible for EI sickness benefits.


  • Introduce enhancements to the Work-Sharing program to help support employers and their workers who are experiencing a downturn in business due to COVID-19. These enhancements will double the length of time that employers and workers are eligible to use work-share from 38 to 76 weeks, and streamline processes so help can be accessed as soon as possible. Employers may access information on the Work Sharing program from the government’s website


  • Employment and Social Development Canada has also devoted a website to COVID-19 containing additional information such as:
    • Employment Insurance;
    • Occupational Health and Safety; and
    • Work Sharing Program

The CPA will continue to monitor applicable legislative provisions and will advise employers as soon as additional details are made available